> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://faq.myhero.id/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Cara Lupa Password

### Berikut adalah langkah-langkah untuk mengganti passwordmu.

1. Klik ${color}[#0F62A5](**Lupa password**) dan masukkan emailmu. Kemudian klik ${color}[#0F62A5](**Kirim**)

![](https://storage.crisp.chat/users/helpdesk/website/d5c24816e7d98800/login-form-login-belum-diisi_1cx5r7a.jpg)

2. Masukkan OTP yang kami kirimkan ke emailmu

![](https://storage.crisp.chat/users/helpdesk/website/d5c24816e7d98800/otp-isi-kode-otp_11car0w.jpg)

3. Masukkan password baru, konfirmasi password barumu, lalu klik ${color}[#0F62A5](**Reset Password**)

![](https://storage.crisp.chat/users/helpdesk/website/d5c24816e7d98800/ubah-password-form-masukkan-pa_1ash6kr.jpg)

5. Passwordmu telah berhasil diubah. Kamu bisa log in kembali dengan email dan password barumu.